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Designation:Immediate Customer Service Executive Openings at HSBC - Apply Now Job Description:Acquire knowledge on HSBC products and procedures. Efficiently handle inbound and outbound calls to resolve overseas customer queries. Electronically process data and respond to customers queries pertaining to banking transaction from HSBC offices across the globe. Company Profile:HSBC is one of the world's largest banking and financial services organization with an international network of about 9,500 offices located in 85 countries and territories. It provides banking and financial services to over 100 million customers through 335,000 employees. As of December 2007, HSBC had a Total Assets of USD 2354 billion and its 2008 H1 profits were at USD 10.2 billion. HSBC has been ranked as the World’s Most Valuable Banking Brand with a brand value of USD 35.4 billion. It has also recently been ranked as the World’s Top Bank by The Banker magazine. HSBC Global Resourcing HSBC Global Resourcing, the largest, captive banking and financial services off-shoring organization in the world, is an important component of HSBC’s business strategy. It plays a key role in delivering shareholder value and helps HSBC remain competitive in the global financial services market. It operates out of 15 Group Service Centres across 5 countries in Asia, which include India, China, Malaysia, Philippines and Sri Lanka, and has more than 32,000 dedicated professionals.LEARNING & DEVELOPMENT :Structured training programs across levels – induction, language & communication, process and skill developmentWell planned development programs that cater to both the entry and senior management Formal programs and tools to assess leadership capabilities and creation of formal leadership development programs BEST EMPLOYER PRACTICES:Annual Global People Survey to measure employee engagement and identify opportunities for improvement Recognition programs for employees who make significant contribution to the organization, value Service Excellence and exhibit our HSBC core values – The 100 club program - Awards the top 100 performers with an all expense paid holidayBENEFITS: Total rewards approach inclusive of direct (incentives) & indirect (health & welfare schemes) benefits A pay-for-performance philosophy that provides above average total pay for top performers Work life balance programsDesired Profile :Excellent communication (verbal & written) skills in EnglishAbility to interpret & handle complex numerical dataHigh energy levelsExcellent negotiating & interpersonal skillsGood keyboard skillsCustomer Service orientation desirable Flexibility to work in shiftsGraduates / Intermediate Pass and pursuing their degree Location : HyderabadWalk-ins only through registration. To register please apply for this job, suitable candidates will be given a call or call at the below mentioned numbers.Contact Details : 040-39802555Extn : 3863, 3651, 2196, 2179 (Mon-Fri) only.Experience:0 - 4 Years Functional Area :ITES/BPO/KPO, Customer Service, Ops.Education:UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required Location:Hyderabad / Secunderabad Contact:HSBC Electronic Data Processing India Pvt Ltd Website:http://www.hsbcglobalresourcing.comReference:POP-UP RESPONSES

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